Download DeskPROIt has been a busy time for us getting v3.2, the notifier and the Chat beta out all at once but what’s next you might well ask?
Well apart from getting the instant chat plugin stable the focus is going to be two fold, v3.3 and a billing plugin. There are going to be a number of key new features in v3.3; a focus on improving and uniting the various self help elements in DeskPRO, Spam filtering, Multiple users per ticket (a major change) as well as a new user interface style which will work more as a pop-up helpdesk as opposed to one you directly integrate into your site. There will of course be the usual hundreds of improvements and mini features, most of which have been suggested by DeskPRO customers, which will be enhance your daily use of the software.
The billing plugin may be released with v3.3 or possibly a little bit after. It is deigned to be a one stop shop for all your billing needs allowing for billing monthly services, support contracts or fixed amounts. It will integrate with the popular payment gateways and have extensive reporting. Of course the software will naturally tie into DeskPRO concepts such as user groups and companies allowing a range of options. We do welcome any suggestions you might have on the billing plugin; just create a ticket in our helpdesk to let us know or post a comment here.
We have a range of other plans for DeskPRO over the next few months including a new website and rebrand and a well mapped out v3.4, v3.5 and about 5 other plugins. There is lots to keep us busy.
Chris Padfield
With the launch of DeskPRO v3.2.0 we have increased the server requirements. This is something we sent a pre-warning about a few months ago but is now a reality.
The new requirements can be found here: http://www.deskpro.com/deskpro/requirements/ essentially the major changes are requiring PHP 5.2 and mySQL 4.1.
There are a number of reasons for this. Firstly PHP4 reaches it end of life in August when the PHP group will stop fixing any bugs. Any good host will be migrating from PHP4 to PHP5 before then. By focusing on PHP5 we can also remove a lot of old PHP4 code and use more excellent 3rd party components that are only written in PHP5.
Chris Padfield