DeskPRO Blog

It has been a busy time for us getting v3.2, the notifier and the Chat beta out all at once but what’s next you might well ask?

Well apart from getting the instant chat plugin stable the focus is going to be two fold, v3.3 and a billing plugin. There are going to be a number of key new features in v3.3; a focus on improving and uniting the various self help elements in DeskPRO, Spam filtering, Multiple users per ticket (a major change) as well as a new user interface style which will work more as a pop-up helpdesk as opposed to one you directly integrate into your site. There will of course be the usual hundreds of improvements and mini features, most of which have been suggested by DeskPRO customers, which will be enhance your daily use of the software.

The billing plugin may be released with v3.3 or possibly a little bit after. It is deigned to be a one stop shop for all your billing needs allowing for billing monthly services, support contracts or fixed amounts. It will integrate with the popular payment gateways and have extensive reporting. Of course the software will naturally tie into DeskPRO concepts such as user groups and companies allowing a range of options. We do welcome any suggestions you might have on the billing plugin; just create a ticket in our helpdesk to let us know or post a comment here.

 We have a range of other plans for DeskPRO over the next few months including a new website and rebrand and a well mapped out v3.4, v3.5 and about 5 other plugins. There is lots to keep us busy.

Chris Padfield

This entry was posted on Saturday, March 22nd, 2008 at 9:24 am and is filed under Releases. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.