DeskPRO

I just released DeskPRO v3.4. Head over to your Members Area to download! Be sure to read our release announcement and the version changelog.

As touched on last post, we have some new features like User Notebooks, Mini-Ticket Reader and Workflow Paths.

One thing I wanted to talk about is how we’re discontinuing maintenance releases for older branches (v3.1.x, v3.2.x and v3.3.x). We added a little FAQ to the release announcement that sorta explains why. But the main reason is that if you could upgrade to v3.3.2 (or any other branch version) then you could just as easily upgrade to v3.4.0 with no added effort. So we thought “why spend the extra effort maintaining 5 branches when we only need to maintain one?”

There seems to be a stigma associated with point versions. People think that an upgrade from say 3.3.1 to 3.3.2 will be easier or safer than an upgrade 3.3.1 to 3.4. This is not true, though. Both upgrades are equally easy (our wizard does all the work), and neither are any “safer” (both are safe!). We introduce new features in point releases, but it’s up to you to use them. So if all you want is bug fixes, then that’s all you get — just don’t use the new features. (By the way, I blame Vista for the general publics fear of new versions).

Anyway, I should also mention that our new website is now live at DeskPRO.com. Tell us what you think. We think it’s a massive improvement over the old one. In my last post I explained some of the goals we tried to accomplish with the redesign.

And one last thing: If you’re interested, we’re looking for testimonials to publish on our website. You can email us or submit one from your Members Area (click on the link in the intro text of your main page).

Well, that’s it for today, folks.

– Christopher Nadeau